Products are delivered from a tate-of-the-art logistics facilities from EU (mostly from Italy and Spain). You only pay the amount indicated on Checkout page and nothing extra or hidden fee.
Delivery time depens on the destination, the usual delivery time is 3-5 working days.
Packages are delivery by GLS / UPS / Deutsche Post
How your product gets to you
- When you place your order at the checkout page, you will receive a confirmation email with the details of your purchase.
- We also receive a notification and from there your order is in processing. Processing may take up to 24h/48h.
- Then we send your package. The shipping time applies from that point. (working days)
- You receive notifications about the delivery status (where your package is at a given time) from the delivery company.
- You will receive a notification upon delivery to your home address or package shop (from where you can pick up your package).
- Delivery service include its own notificatin system, using your email address and mobile number provided on checkout.
- It is important to make sure you have given your full delivery address, filling out the fields with correct data.
How to cancel your order and get refund (or partial refund)
If you received your package or it has just been sent then wait for it (status is shipped - you get an email when we ship it):
- Simple visit the "Returns" page. You can find it in the footer section, under "Customer Service".
- Fill out the form and send it.
ONLY UNOPENED PRODUCTS CAN BE RETURNED (EXCEPTION: FAULTY PRODUCT, OR BROKEN, NOT FUNCIONING)!
If you have just placed an order and we have not shipped it yet:
- Send us an email and tell us to cancel (refund) the purchase.
If you ordered more then one products, and you only want to cancel some of them, tell us which product you do not want and we will refund the price of that specific product, and we send the rest of your order.
You have the right to cancel your order within 30 days without giving any reason.