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Frequently Ask Questions

No, you can place your order without account.

You can pay with all major credit cards or PayPal.

We offer Free shipping. We use GLS / UPS / DHL / DPD / Deutsche Post as Delivery services. All orders can be tracked.

Delivery time depends on the destination, the usual delivery time is 3-5 working days.

You find our Return policy here: Returns And Exchanges

You find the Return form (RMA form) here: Product Returns
  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
  • Send us a massage to admin@helloeu.com
Once we hand your package over to the delivery company, you will receive a notification from them. An E-mail and/or text massage. This notification will contain your tracking number and link to Tracking page.

Common links, information pages:


  Your orders: If you have account, you can find all your past order(s) in your account page.

  Click on "MY HELLOEU.COM", enter your login details.


  Returns & Refunds: The RMA system page (Return merchandise authorization) Click here to fill out the request. - For the Return policyclick here




  Account Settings: To change email or password or  update login information, you need to log in. Click here to access My account page




  See all Offers: click here