Warning Cookies are used on this site to provide the best user experience. If you continue, we assume that you agree to receive cookies from this site. OK

Returns and Exchanges

Policy on Returns and Exchanges

refund_b1.jpg
1Pack all the items in the original packing. Items bought as sets must be returned in sets.
refund_b2.jpg
2Write your return request and send it to order@helloeu.com. Attach the order you received after purchase.
refund_b3.jpg
3Specify the method of refund (a postal order or a transfer to the bank account).
refund_b1.jpg
4Send the parcel to the "Return address" given by our Customer Service to you after receiving your Refund request
refund_b5.jpg
5After you have sent the parcel, please inform us of that by sending an email to order@helloeu.com.

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form. The guarantee is only up to the product(s)' prise, our liability is not extened to the damage caused by the misuse of any product purchased on helloeu.com.

about_flag.png
Our return and refund policy is described above.